Knowledge Management (KM) Specialist

 Description:
The documentation specialist’s primary objectives will be to develop and write execution instructions, “how to” manuals, FAQs and SOPs to help users understand business processes that will be performed by Operations individuals to support new and existing business. The role will require analysis of business processes, requirements and study of new applications to translate this information into the required documentation. Position requires great attention to detail, with excellent oral, and written communication skills. The documentation specialist will leverage existing documentation templates and will work in collaboration with Client subject matter experts to document core business process and operational steps necessary to ensure a repeatable and sustainable process for execution.
Responsibilities:

• Work with internal teams (developers, business, etc.) to obtain an in-depth understanding of the product and the system documentation requirements
• Write easy-to-understand user guides & FAQs, prepare short Videos and suggest innovative approaches for documenting
• Ability to analyze, prepare technical documentation, and coordinate layout and organization
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Explain concepts and processes simply and concisely to help internal and external users understand the process as well as the cross-functional roles and responsibilities for all functions involved
• Work across various teams to generate effective materials for the required audience

Qualifications

• Bachelor’s degree & 2-4 years of related experience
• Ability to multitask and balance multiple priorities
• Attention to detail
• Strong MS Office skills including Word, Excel & Outlook
• Video Software experience
• Ability to analyze data
• Excellent Customer Service skills
• Excellent written and verbal communication skills and the ability to communicate and present information
• Excellent Hebrew & English

Send CV to jobs@rybtech.com