Love action? Thrive in a high paced, dynamic, and pressured environment? Want to be directly accountable for the reliability of a large-scale system, and solve critical customer issues? We are looking for a Tier 4 team leader to join our journey.
Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events. Our solution uses computer-vision AI algorithms to dynamically track on-field action, providing viewers a seamless, TV-like experience that includes automated highlights and graphics, remote/local commentary, scoreboard, and game clock. We are the world leader in the space, automatically producing a game every 3 minutes on average across 15 markets.
As a tier 4 team leader, you will be accountable for assuring our solution functions well across the worldwide spread of systems. You will interact with developers, product and support engineers, and work in a complicated and fast-paced environment, while quickly learning new skills, to consistently meet service-level agreements (SLAs) and keep the system running as expected for our customers. You'll manage a team of engineers, responsible for upgrades, problem detection and automated recovery scenarios, incident management, and understanding unique, complicated and interconnected scenarios to resolve faults when issues arise.
As part of your role you will:
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